When processing or loading your asset in the Polyverse library the following messages may be displayed.
This message is displayed if the asset was too big to be automatically loaded.
The current size threshold to automatically begin loading an asset is 25 megabytes.
If the asset is larger, it can still be loaded by clicking the Load the asset anyways button.
By default, the HD version is loaded if it's less than 15mb, otherwise the SD version of the asset is loaded.
However, if no SD version is available the viewer will automatically load the HD version of the asset if it is less than 25mb in size.
Congratulations, your asset has been received by Polyverse and is now prepared for rendering in the browser. Depending on the size and file type of the asset, it can take a few seconds to several hours to become available.
The following errors may occur during processing.
The asset was processed but cannot be displayed. This may happen if the file is corrupt, or if there was a processing error. If you believe that the file is correct and it should be compatible with Polyverse, please contact us to investigate the issue.